Data privacy policy

Effective Date: 01/01/2018

Last Updated:22/07/2025

Mtickets Kenya Limited (“Mtickets”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Data Privacy Statement explains how we collect, use, store, and share your information in accordance with the Data Protection Act, 2019 (Kenya) and relevant data protection laws.

📌 1. Information We Collect

We may collect the following categories of personal information:

Identity Data: Full name, ID/passport number

Contact Data: Email address, phone number, postal and physical address

Transaction Data: Payment information, tickets purchased, event attendance

Device & Usage Data: IP address, device information, browser type, location

Marketing Data: Preferences and feedback through surveys or promotions

🔍 2. How We Use Your Information

We use your personal data to:

Process ticket purchases and issue receipts

Authenticate user accounts and verify identity

Send event updates, confirmations, and marketing (with your consent)

Improve our services and customer experience

Comply with legal and regulatory obligations

🔐 3. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. All payment transactions are encrypted and processed via secure payment gateways.

📤 4. Sharing Your Information

We may share your personal data with:

Event organizers for access control and attendee management

Mobile money or payment providers (e.g., M-PESA) for transaction processing

Legal or regulatory authorities as required by law

Third-party service providers who support our operations (under confidentiality agreements)

🌍 5. Data Transfers

Where your personal data is transferred outside Kenya, we ensure it is protected under comparable data protection standards or contractual safeguards.

📅 6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by applicable law.

✅ 7. Your Rights

You have the right to:

Access and request a copy of your personal data

Correct or update your personal data

Object to processing for marketing

Withdraw consent (where processing is based on consent)

Request deletion, subject to legal or contractual obligations

To exercise these rights, contact us at:

📧 [email protected] or 📞 0790 229 229 . Whatsapp : 0741 144 746

🔄 8. Changes to This Statement

We may update this Privacy Statement from time to time. Material changes will be communicated via email or our website.

📞 Contact Us

Mtickets Kenya Limited

P.O. Box 1145 – 00606, Sarit Centre

Email: [email protected] | Phone: 0790 229 229 / Whatsapp : 0741 144 746

Website: https://www.mtickets.com